Holiday Notice for Global Support Services
Recognizing the hard work and dedication of each employee this past year, the FrontRange executive team wants to provide all employees the opportunity to spend more of the holidays with family and friends.
As a result, we will operate with reduced staffing from Monday, December 22, 2014 through Friday, January 2, 2015.
Please rest assured that even with limited staffing during the holiday period, we will continue to provide quality service to our valued customers and partners. This includes responding to all critical requests, as well as monitoring non-critical incidents. We will continue to provide after-hours pager support for down systems. Additionally, we encourage you to log all non-critical incidents through our self-service portal - keywords from the incident description you provide are automatically searched in our knowledge base and may result in you receiving an immediate resolution. For self-service, please click https://frontrange.trysaasit.com/Login.aspx. You can also send an email to the appropriate product specific email address listed at https://support.frontrange.com/Support/ContactUs/.
Thank you for your understanding during this special time of the year. May you have a joyous holiday season and a prosperous 2015!
The FrontRange Solutions Customer Support Site contains several links to useful tools that will assist with product utilization and issue resolution:
- Product documentation and downloads
- Searchable knowledge bases
- Self Service portal for service requests
An active maintenance and support contract will allow access to the product download, knowledge, and self service areas of each site.