Holiday Notice for Global Support Services
Recognizing the hard work and dedication of each employee this past year, the FrontRange executive team wants to provide all employees the opportunity to spend more of the holidays with family and friends.
As a result, we will operate with reduced staffing from Monday, December 22, 2014 through Friday, January 2, 2015.
Please rest assured that even with limited staffing during the holiday period, we will continue to provide quality service to our valued customers and partners. This includes responding to all critical requests, as well as monitoring non-critical incidents. We will continue to provide after-hours pager support for down systems. Additionally, we encourage you to log all non-critical incidents through our self-service portal - keywords from the incident description you provide are automatically searched in our knowledge base and may result in you receiving an immediate resolution. For self-service, please click https://frontrange.trysaasit.com/Login.aspx. You can also send an email to the appropriate product specific email address listed at https://support.frontrange.com/Support/ContactUs/.
Thank you for your understanding during this special time of the year. May you have a joyous holiday season and a prosperous 2015!
Use your My FrontRange Support account login to:
- Gain access to key information & how to use through FrontRange Knowledge Bases for all FrontRange products
- Download the latest releases & release notes for the products you have current on maintenance with FrontRange
- Know the exact state and any history of tickets (incidents) submitted with FrontRange Support for your Account
- Manage your Help Desk Authorized (HDA) Account info and personal Profile to receive automatic notices for things like new releases, white papers, product plans, etc.
If you don’t have a Username & Password for a My FrontRange Support account, please contact a Customer Care Representative by email or visit our contact page for a telephone number in your location.
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